Privacy Policy

Overview

This Privacy Policy describes how Redan Ventures LLC, doing business as SnapTool Labs ("we," "our," or "us"), collects, uses, and protects information when you use our browser extensions, web tools, and related software products (collectively, the "Services").

By using our Services, you agree to the practices described in this policy. If you do not agree, please discontinue use and uninstall any extensions.

Data We Collect

We collect only what is necessary to operate our Services. The information we may collect falls into two categories:

1. Information You Provide Directly

• Account information (if you create an account): email address and chosen display name.
• Support communications: any information you include when contacting snap.tool.labs@gmail.com.
• Payment information: processed entirely by our third-party payment processor (e.g., Stripe). We never store full card numbers or bank details.

2. Information Collected Automatically

We do not collect browsing history, page content, keystrokes, screenshots, or any documents you process with our tools.

Local Processing

This architecture means:

• Files you open or drag into our extensions are read by your local browser — not uploaded to any server.
• Extracted text, converted files, and processed output are generated and stored locally in your browser session.
• Closing the extension or clearing your browser data removes any locally cached content.
• We have no technical capability to access documents you process, because they never reach our infrastructure.

Where cloud-assisted features are offered in the future (e.g., sync or backup), they will be clearly labeled, opt-in, and described separately in an updated policy.

How We Use Data

We use the limited information we collect for the following purposes:

• Providing the Services: authenticating accounts, managing subscriptions, and delivering features.
• Improving the Services: understanding which features are used most to guide product development (using aggregated, anonymized analytics only).
• Customer support: responding to inquiries and resolving issues.
• Security and fraud prevention: detecting misuse and protecting the integrity of the Services.
• Legal compliance: meeting obligations under applicable laws.
• Communications: sending transactional emails (account confirmation, receipts) and, with your consent, product updates. You may opt out of marketing communications at any time.

We do not use your data for advertising, profiling, or automated decision-making that has legal or similarly significant effects on you.

Sharing & Disclosure

We do not sell, rent, or trade your personal information. We share data only in limited, necessary circumstances:

Service Providers

We may share minimal data with trusted vendors who help us operate the Services (e.g., payment processors, email delivery services, hosting providers). These providers are contractually bound to process data only for the purposes we specify and to maintain appropriate security.

Legal Requirements

We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, or protect the safety of users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will provide notice before such a transfer and before data becomes subject to a different privacy policy.

Aggregated / Anonymized Data

We may share aggregate, non-identifiable statistics about our Services (e.g., "10,000 PDFs processed this month") publicly or with partners. This data cannot be used to identify individual users.

Cookies & Local Storage

Our browser extensions do not place traditional web cookies on external sites. Instead, they use browser-native storage mechanisms:

Our marketing website (if applicable) may use cookies for analytics and session management. A cookie consent banner will be presented where required by law. You can manage or revoke cookie consent at any time via the banner or your browser settings.

For more detail, see our Cookie Policy.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy:

• Account data: retained while your account is active and for up to 90 days after deletion to allow for account recovery.
• Support communications: retained for up to 3 years for quality assurance and legal purposes.
• Payment records: retained for up to 7 years as required by financial regulations.
• Analytics data: retained in aggregated, anonymized form indefinitely; raw event logs (if any) are purged after 90 days.
• Local extension data: stored on your device only; removed when you uninstall the extension or clear browser storage.

To request deletion of your account and associated data, contact us at snap.tool.labs@gmail.com.

Security

We implement technical and organizational measures appropriate to the risk of processing your personal information, including:

• Encryption in transit (TLS/HTTPS) for all data transmitted between your browser and our servers.
• Encryption at rest for stored personal data and credentials.
• Minimal data collection by design — we cannot lose data we never collected.
• Access controls limiting internal access to personal data on a need-to-know basis.
• Regular review of our security practices.

No method of transmission or storage is 100% secure. In the event of a data breach that affects your rights, we will notify affected users and relevant authorities as required by law.

GDPR — EEA & UK Users

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract performance: processing necessary to provide the Services you've requested (Art. 6(1)(b) GDPR).
• Legitimate interests: improving our Services, preventing fraud, and maintaining security (Art. 6(1)(f) GDPR).
• Consent: for marketing communications and non-essential analytics, where we have obtained your explicit consent (Art. 6(1)(a) GDPR).
• Legal obligation: compliance with applicable laws (Art. 6(1)(c) GDPR).

Your Rights

You have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure ("right to be forgotten"): request deletion of your personal data in certain circumstances.
• Restriction: request that we limit how we process your data.
• Portability: receive your data in a structured, machine-readable format.
• Object: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior lawfulness.
• Lodge a complaint: file a complaint with your local data protection supervisory authority.

Data Transfers

If we transfer personal data outside the EEA/UK, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions). Where applicable, transfers to the United States are made under recognized legal mechanisms.

To exercise any of these rights, contact us at snap.tool.labs@gmail.com. We will respond within 30 days.

CCPA — California Residents

Your California Rights

• Right to Know: request disclosure of the categories and specific pieces of personal information we collect, use, disclose, or sell.
• Right to Delete: request deletion of your personal information, subject to certain exceptions.
• Right to Correct: request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: we do not sell or share personal information for cross-context behavioral advertising. No opt-out action is required, but you may contact us to confirm.
• Right to Limit Use of Sensitive Personal Information: we do not process sensitive personal information beyond what is necessary to provide the Services.
• Right to Non-Discrimination: we will not discriminate against you for exercising any of these rights.

Submitting a CCPA Request

To submit a verifiable consumer request, email snap.tool.labs@gmail.com with the subject line "CCPA Request." We will respond within 45 days. You may submit up to two requests per 12-month period at no charge.

Categories of Personal Information Collected (Last 12 Months)

Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at snap.tool.labs@gmail.com and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Provide notice through the extension, our website, or email (for registered users) at least 14 days before changes take effect.
• In cases of significant changes, request fresh consent where legally required.

Continued use of the Services after the effective date constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:

We aim to respond to all privacy-related inquiries within 5 business days, and to fulfill data rights requests within the legally required timeframe (typically 30–45 days).